Service Management
Do you maintain contact with your current and past customers ?Do you provide Service Agreements (SLA) to your customers ?
Surprisingly, existing customers can often be easily overlooked or forgotten in the search for new customers, yet in reality they are one of the best sources of additional and ongoing revenue, particularly for service businesses - and particulary in a downturn, when competition increases.
You can read more in this article on the benefits of Service Agreements.
We can help you to protect your ongoing sales revenue streams using a number of revenue management services, including :
- Customer Re-contact Campaigns
- Quotation Follow-up
- Service Appointment Setting
- Price Matching
- Customer Satisfaction Surveys
- Producing Service Level Agreements
- Periodic Newsletter Distribution
- Customer Support Systems
By using these services you can significantly increase the potential for gaining renewal orders and keeping customers, and avoiding losing them to competitors.
Prices start from just £150 for producing a service agreement (up to 5 pages) - including requirements analysis and agreement writing (graphics & image work optional extra).
We can prepare service agreements for both straightforward and complex services, and would be happy to send you further details upon request. Please call George Montgomery on 020 8758 2364 or just select the Contact Us link and send us your enquiry, and we'll send your further information as required.